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Jul 16, 2026
2 months ago
Chat agent degraded — upstream Azure Foundry issues
Agent
Resolved · July 16 at 3:25 PM (UTC) (in 11 minutes)

Resolved. Impact ~10 minutes (15:14–15:25 UTC): some chat agent responses failed due to transient errors at our subprocessor Azure Foundry. Mitigation: chat traffic switched to an alternate provider; error rates returned to normal.

Monitoring · July 16 at 3:20 PM (UTC) (5 minutes earlier)

Chat traffic has been moved off the affected Azure Foundry provider. Monitoring for stability.

Identified · July 16 at 3:14 PM (UTC) (6 minutes earlier)

Chat agent responses are degraded. Our subprocessor, Azure Foundry, is currently experiencing issues. We are working on switching providers.